Acceptance of Orders / Instructions

We will only accept orders or instructions from the customer under the terms and conditions of sale and trading detailed below. The customer will be deemed to have accepted our terms and conditions of sale and trading upon Signing or Written Confirmation or Customer Order (purchase order), Paid Invoice or Partially Paid Invoice.

 

Quotations

Quotes are valid for 30 days from date of first quotation sent.

A deposit or part payment may be required before any work commences. Standard deposit is 50%, with the balance due upon completion of work and presentation of invoice. Unless payment terms have been pre-arranged there will be no exceptions without prior approval. Please arrange final payment to be ready on day of fitting or delivery, so payment can be made to the office on day of completion.

There are no refunds on deposits or part payments for goods that have already been purchased or produced.

Deposits or part payments for signs can not be refunded as those imply custom design is produced, or materials processed. However, in terms of design, a maximum of 5 changes can be addressed free of charge based on customer feedback, within a timeframe of 30 days from deposit payment date (while the quote is valid).

All signage remains the sole property of Lucky Signs Ltd until full payment has been received. Any existing signage that is unpaid will be removed if no resolution has been made regarding payment within a period of 60 days. Non payment also allows full access and right of entry to any private properties to recover such signage.

All legal regulations, permits, approvals, etc. are the responsibility of the customer. Lucky Signs Ltd cannot be held responsible for any violations for the type of sign or the installation of the sign requested or suggested by, or to the customer.

Lucky Signs Ltd will not be bound by any estimate of price quoted on their behalf. All quotations given verbally will be regarded as provisional only. A firm quotation will be given only on sight of and receipt of final artwork/signage required. Quotations are valid for 30 days. Any requested site visits will be charged at a minimum rate of £30.00 per hour (subject to Company Directors discretion).

 

Artwork & Visuals

Lucky Signs Ltd will receive complete and detailed information from the Client (sketches / concepts) regarding the project to be executed (via e-mail, phone, or through the Whatsapp application) A minimum artwork fee of £10.00 applies. All work by way of amendment or alteration will incur additional costs. A proof will be produced by Lucky Signs Ltd prior to the commencement of any work. It is the customer’s responsibility to approve this artwork and to appraise Lucky Signs Ltd of any changes needed / required.

We will accept no responsibility for mistakes under any circumstances after Proofing or Instruction. Verbal Instructions taken face to face or by telephone prior to mutual approval of final artwork are at the customer’s own risk.

Where artwork is supplied by the client, it is the responsibility of the client to ensure the artwork is in a “print ready” format. With instructions regarding scale provided.

 

Digitally Printed Media

Due to the limitations and the sensitivity of the various substrates used within the sign industry it is impossible to reproduce all colours exactly. Therefore, in the absence of the customer to select the appropriate colour match, reproduction is at our discretion.

Please note it is a manufacturer’s recommendation that all digitally printed media is left for a minimum of 48 hours to air. This is to allow the correct release of the solvents used within the process. Lucky Signs Ltd will not be held responsible for the subsequent failure of the media if forced by the customer’s own deadlines to operate outside of this recommended timeframe.

Customers own Material – We accept NO RESPONSIBILTY.

 

Sign Erecting

All signs supplied and fitted by us come with a 6 month warranty (this only applies when we use our own fixings).

 

Vehicle Graphics

Deposits or part payments for vehicle signs are charged according to the style the customer wants to achieve on the vehicle. Those deposits or part payments are intended for a specific vehicle and style which is agreed before artwork is produced. In most occasions Vehicle make or registration will be recorded on the relevant invoice.

Lucky Signs Ltd will complete the first design proposal within a maximum of 5 working days from receiving a deposit and the design brief, with the completion time possibly being extended depending on the complexity of the project. Deposits for vehicle signs can not be refunded after custom design is produced. However, a maximum of 5 changes can be addressed free of charge based on customer feedback, within a timeframe of 30 days from the deposit payment date. Vehicle print + fitting have to be booked within 2 months from design approval.

 

Installation Process

To achieve maximum results, all vehicles must arrive clean, free from grease, stains and dirt and free from existing graphics.  There will be a charge levied if Lucky Signs ltd has to clean and prepare the vehicle prior to the installation of graphics.  This will be charged at out normal hourly rate.

 Where artwork is supplied by the client, it is the responsibility of the client to ensure the artwork is in a “print ready” format. With instructions regarding scale provided. It is the responsibility of the designer to check the dimensions and layout of the actual vehicle(s). Due to the fact that two dimensional graphics are being applied to a three dimensional vehicle and due to the minor variances in the accuracy of templates the positioning of vehicle graphics can vary from the proof throughout the entire length of a vehicle. This is normal and the designer needs to bear this in mind.

 

Where Lucky Signs Ltd provides the artwork, it is essential the client fully checks the final proof with the actual vehicle to check for any variations e.g.; style of lights, positioning of number plates and other major or minor variations from the template proof provided.

 

Vehicle Graphics – Removal of existing graphics

All removals will be charged for separately. Vinyl removal can be a very time consuming process and will therefore be charged for by the hour. Lucky Signs Ltd cannot be held responsible for any paint damage during this process since we cannot know the integrity of the existing paintwork or lacquer.

 

Complaints

We will only consider complaints received in writing, within seven days from receipt of goods.

 

Collections

Customer collections are always welcome and free of charge.

 

Payment

(i) Payment is due upon completion of works or services whether or not the customer collects the work in question. Should expected delivery be required, Lucky Signs Ltd reserves the right to make any specific prior agreement in respect of any overtime or other additional costs whereby incurred. Should work be suspended or delayed through no fault of Lucky Signs Ltd for a period of 14 days, Lucky Signs Ltd shall be entitled to payment for work already carried out.

(ii) Lucky Signs Ltd shall be entitled to charge interest monthly at the rate of 8% per annum above Bank of England lending rate from time to time on any invoice which remains unpaid after the work is completed and ready for collection and to charge a one-off fee as per the late payment of commercial debts legislation.

(iii) Lucky Signs Ltd shall be entitled to recover from the customer all costs and disbursement incurred by the company in employing a solicitor, debt collecting agent or other third party to enforce or collect payment of any overdue accounts upon the same becoming overdue by more than seven days.

(iv) While any invoice is overdue for payment for more than seven days, Lucky Signs Ltd reserves the right to withhold or suspend performance of any outstanding contractual obligation in respect of any other contract with the same customer.

(v) All goods remain the property of Lucky Signs Ltd until payment has been paid in full.

(vi) Lucky Signs Ltd may from time to time agree to vary the above terms in respect of payment but the customer may only rely upon variation of the said terms, which are expressly agreed by Lucky Signs Ltd in writing.

 

LIABILITY 

Lucky Signs Ltd shall not liable for indirect loss sustained by the customer or any third party occasioned by delay on the part of Lucky Signs Ltd in completing any work. Lucky Signs Ltd shall not be liable for paintwork peeling from customer’s vehicles if the paintwork generally is in poor condition.

 

LIABILITY / COMPLAINTS

All complaints must be received in writing within 7 days past the completion of the work. After this time, Lucky Signs Ltd cannot be liable for eventual changes from then on appropriate charges may apply.

Lucky Signs Ltd will strive to resolve all complaints promptly and efficiently. We make every effort possible to ensure all problems are resolved and mistakes corrected. In the event where the vinyl is damaged due to no fault of our own (mechanical damage, etc), the client obliges to pay the costs of the correction. We will not take responsibility for any damage resulting from the workmanship or application of the vinyl where fitting is not carried out by Lucky Signs Ltd.

 

INDEMMNITY 

The customer warrants to Lucky Signs Ltd that any work which Lucky Signs Ltd is asked to carry out will not result in any infringement of any copyright, patent or design and will not result in any action for defamation and, further, the customer agrees to indemnify Lucky Signs Ltd in respect of all claims, costs, expenses or liability incurred by Lucky Signs Ltd in anyway whatsoever in the event that any work carried out by Lucky Signs Ltd does constitute an infringement of any copyright, patent or design or in proceedings for defamation. All contracts are subject to any variations which maybe necessary as a result of inability by Lucky Signs Ltd to secure labour, materials or supplies, breakdown of machinery, or as a result of any Act of God, War, Labour dispute, fire, flood, drought, legislation or any other matter beyond Lucky Signs Ltd Control.

 

These terms and conditions of sale and trading shall be governed by construed in accordance with the laws of England and Wales.

 

Lucky Signs & Graphics is a Trading name of Lucky Signs Ltd – Registration Number 13314482

 

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